Position: Customer Service / Logistics Specialist

FLSA Classification: Non-Exempt

Join us at Sugar Bowl Bakery, one of Northern California’s largest family-owned and operated bakeries. With over 100,000 square feet of state-of-the art production facilities, we operate 7 days a week and service national warehouse clubs, major supermarket chains, distributors and retailers. We are one of the Bay Area’s Fastest Growing Privately Held Companies and have been named Bakery of the Year numerous times. Our growth has created immediate needs for the following positions: Customer Service/Logistics Specialist.  
Reports to:  Director of Customer Operations
Direct Reports:  None
Summary: The Customer Service/Logistic Specialist is to ensures Customer’s needs and requests are taken care of on a timely manner. 

Responsibility or Job/Duty Description


  • Process Customer Purchase Orders accurately via EDI, Fax or Email.
  • Manage and resolve Customer inquiry.
  • Manage and schedule Sugar Bowl Bakery dock scheduling for Inbound and outbound shipments
  • Plan and manage freight cost to maximize the truck load and process freight invoices
  • Work closely with the Operations team to ensure customer’s requests are honored to best of our ability.
  • Co-Manage inventory and process order Fulfillment.


Other important or Critical Day to Day duties or Responsibilities
  • Other Administrative Duties as assigned.
  • Take time to engage with the Customer.
  • Build Sustainable Relationship of trust through open and interactive communication


Company or Non-employee contacts
  • Interact with Operation’s Team (Production, Purchaser/Buyer, Warehouse, Sales Team)


Minimum Education and Related Experience Requirements
  • At least 2 years of work experience in Customer Service.
  • Ability to work in fast paced environment and understand the sense of urgency .
  • Able to adapt to change (i.e., schedule, last minute requests, overtime)
  • Must be able to multitask.
  • Ability to pay attention to detail
Minimum Language Requirements
  • Must have excellent spoken & written communication skills and be proficient in English.
  • Knowledge of additional languages is a plus
Minimum Admin Skills
  • Windows, Excel, PowerPoint and Outlook. ERP System (Netsuite)
  • Data entry, mathematical skills.
Minimum Physical Requirements
  • Must be able to sit for long periods of time and perform data entry minimal 4-8 hours per day.
Starting Salary
  • $22/hour



Please fill out the following application here and send it to jobs@sugarbowlbakery.com